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Terms of Service

Terms of service


Thank you for visiting the online store offering Premium footwear at ‘’. By accessing or using this website, you agree to the terms and conditions of these Terms of Service and the Terms and Conditions, available at and Privacy Policy available at

  • You, as a User, understand that upon initiating a requisition on the Website, You are entering into a legally binding and enforceable contract with Us to purchase the Products and /or Services on a cash on delivery basis or such other mode as may be specified by TENX.
  • Your purchase of the Products from the Websites shall be only for end consumption. You must not use the Products for any commercial, promotional, resale or further distribution purposes.
  • Upon processing of an order request the transmission of all information required in connection with the completion of the purchase of the Product will take place through email and SMS. Therefore, the User is requested to ensure that the email ID and phone number shared as part of Account opening is accurate.
  • You, as a User, shall electronically notify TENX immediately upon non-Delivery within the time period as provided in these Terms. Non-notification by You of delivery or non-delivery within the time period specified in these Terms shall be deemed as delivery in respect of that particular order.
  • You, as a User, shall be entitled to claim a refund in accordance with the Refund and Return Policy available at
  • Refund shall be made in Indian Rupees only and shall be equivalent wholly or a part of the Transaction Price received in Indian Rupees.
  • Refund shall be subject to the User complying with these Terms and Conditions and will be in accordance with the Refund and Return Policy available at
  • TENX reserves the right to refuse to process orders/requisitions from Users with a prior history of questionable charges including without limitation breach of any agreements by User with TENX or breach of any policy.
  • The User and third-party partners acknowledge that TENX will not be liable for any damages, interests or claims, etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price.
  • Shipping of Products will be done by the method indicated in the order through our logistics partners. If, for any reason the Products are sent using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this. Further the User grants authorisation in favour of Our logistics partners, who will deliver the Products to the delivery address indicated by You when placing the order.
  • Any order placed with TENX is final and cannot be cancelled once it has been processed. You will receive a notification via email and SMS once the order is placed and thereafter when the order is accepted. Please refer to Our Refund and Return Policy available at for any returns, refunds and replacements.